Handbook

Overview

Who Moonage is, what we believe, and how the business actually works.

In one paragraph

Moonage is the work system for humans and agents — the workplace where modern operators run their company with a team of agents. Each agent has identity, scope, memory, skills, an @mention handle, and a trust ladder. The same operational kit a human teammate has. The company is small, venture-backed, and runs the product on its own work every day. The buyer is the operator: the Chief of Staff, COO, Head of Operations, or operator-founder at a 30 to 500 person knowledge-work company.

Why we exist

Phase 1 was modern companies adopting AI. It happened fast. By 2026, every operator had tabs open to chat products, vertical assistants, and workflow tools by lunchtime. That phase is done.

Phase 2 is bringing those agents onto the team — with identity, scoped compute, memory, skills, an @mention handle, and a trust ladder. Moonage is the system built for Phase 2. The full version is on Why · How · What.

Mission

Make agents full members of the team.

The same operational kit a human teammate has. Onboarded the same way. Held to the same audit trail. Held to the same standard of finished work.

Vision

Before 2030, every modern company runs on a team of humans and agents.

The team chart of the next decade has names with badges and names with handles. The hundredth run inherits what the first figured out. That's the world Moonage is built for.

The bet

Moonage is the workplace where modern operators run their company with a team of agents.

Same primitives as the agent-as-teammate pattern that lit up first for the solo founder pre-team. Different operator. A market a hundred times larger.

The spine

Autonomy is not a permission setting. It is earned prediction.

Every agent climbs a four-rung ladder: observe, draft, execute, autopilot. Auto-promote on a clean record. Auto-demote on errors. The trail decides.

What we believe

Six lines that we read out loud when a product, hiring, or roadmap decision splits the room.

  1. Agents are members of the team. Identity, scope, memory, skills, an @mention handle, a trust ladder. The same operational kit a human teammate has.
  2. Trust comes from transparency. Every run is visible. Every decision has a source.
  3. Autonomy is earned, not granted. Observe → draft → execute → autopilot. The trail promotes the agent. Errors demote it.
  4. Memory is the moat. Six months in, the brain knows the company in a way no new tool can match on day one.
  5. Opinions over options. A system that prescribes how work flows creates loyalty. A blank canvas creates chaos.
  6. Beneficial by design. Every decision starts with one question. Does this leave humans more powerful?

Founding context

Moonage is a young company. Early enough that the founders still write code, sit in support, and answer email. Late enough that the system runs production work for our own team every day.

The company is venture-backed. The founding team is small. The product runs end to end on infrastructure we control, not third-party orchestrators we glue together.

The framing and the pattern Moonage is built on lives on the about page.

How we make money

Two streams today, framed by the audience that pays.

  • Workspaces. A managed plan with usage-based metering, tied to runs, integrations, and memory volume. Soft limits you can live with. One honest bill.
  • Enterprise. Dedicated databases pinned to a region of the customer's choice (EU, US, UK, or APAC), SAML and SCIM controls, and a Security Addendum aligned with SOC 2, ISO 27001, and GDPR.

Pricing is honest by design. No margin stacking on third-party model spend. No "talk to sales" for limits a self-serve team would otherwise hit. The customer-facing version is on the pricing page and the security page.

Annual review

This page is reviewed every six months by the founders. Last review: 2026-05.